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OnDemand Course: Emotional Intelligence for Professionals Working in Collections

Emotional Intelligence for Professionals Working in Collections

Learn emotional intelligence in order to maintain composure in your career.Emotional intelligence (EI) is a general set of skills that can be applied to anyone and any environment.

Available as OnDemand Course, MP3 Download

OnDemand Course: Loss Mitigation Strategies

Loss Mitigation Strategies

Learn how to effectively and quickly implement your loss mitigation program. Loss mitigation remains a work in progress for mortgage servicers. This is problematic because residential mortgage defaults are off record...

OnDemand Course: Pre-Suit Collection Strategies

Pre-Suit Collection Strategies

Understand how to perform the necessary initial steps when credit is extended in order to increase the likelihood of successful collections later.Many companies extend credit to their customers or other companies with...

OnDemand Course: Vendors Selling on Credit to the Chapter 11 Debtor: Opportunities and Risks

Vendors Selling on Credit to the Chapter 11 Debtor: Opportunities and Risks

This OnDemand Webinar will cover the opportunities and risks for a credit professional with selling to a Chapter 11 debtor. This program will also cover administrative priorities, selling on credit in Chapter 11,...

OnDemand Course: Collection Negotiation Best Practices

Collection Negotiation Best Practices

Learn how to better negotiate your collection debt, while understanding new tactics to help your company become more successful without wasting time and money.

OnDemand Course: Foreclosing on Secured Collateral:  What You Need to Know

Foreclosing on Secured Collateral: What You Need to Know

Get tips for evaluating a lender's contractual and security positions and learn how to formulate and execute foreclosure plans.Loan defaults remain significant and secured creditors continue to have to think about...

OnDemand Course: Proper Documentation on Buying or Selling Debt

Proper Documentation on Buying or Selling Debt

Meet the crucial documentation requirements to best position yourself for a positive outcome.Highly sensitive documentation is exchanged before and after a sale or purchase of debt which can be a difficult path to...

OnDemand Course: Telephone Collection Call Scripts and How to Respond to Excuses

Telephone Collection Call Scripts and How to Respond to Excuses

Develop skills necessary to effectively navigate through a collection call while remaining professional and compliant.Asking people for payment is the easy part; it gets more difficult for some of us when the person...

OnDemand Course: Debt Collection Document Retention and Privacy Compliance Requirements

Debt Collection Document Retention and Privacy Compliance Requirements

Gain a better understanding of the consumer privacy protections of the FDCPA and those found in similar statutes.Many communications technologies (emails, text messages, web portals are just several examples) did not...

Available as OnDemand Course, MP3 Download

OnDemand Course: Email Collections: Do's and Don'ts

Email Collections: Do's and Don'ts

Learn the do's and don'ts of using emails in collections.Many collection attorneys fail to monitor and regulate the use of email in their practice. This program will help identity the laws that regulate emails in...

Available as OnDemand Course, MP3 Download

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