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OnDemand Course: Effective Communication and Service Strategies for Government Employees

Effective Communication and Service Strategies for Government Employees

Gain an understanding of how customer service and communication can build trust and create successful customer relationships.As a government professional, it might surprise you to know that in today's tech-driven,...

Available as OnDemand Course, MP3 Download

OnDemand Course: Compliance Training for Title VI

Compliance Training for Title VI

Learn enforcement procedures and best practices for complying with Title VI.Title VI of the Civil Rights Act of 1964 states that '[n]o person in the United States shall, on the ground of race, color, or national origin,...

Available as OnDemand Course, MP3 Download

CLE credit available

OnDemand Course: Workplace Harassment in Government Agencies

Workplace Harassment in Government Agencies

Learn to develop policies to minimize the potential liabilities from harassment claims, establish an effective complaint procedure, and provide appropriate training.

OnDemand Course: FISMA at Year 10:  How To Ensure Continued Information Security Management at the Federal, State and Local Level

FISMA at Year 10: How To Ensure Continued Information Security Management at the Federal, State and Local Level

For 10 years, the requirements of FISMA have raised significant compliance and security concerns for federal agencies. For state and local governments, where budgetary concerns are matched only by ever-increasing...

OnDemand Course: Ethical Considerations in the Public Sector

Ethical Considerations in the Public Sector

Become familiar with the various standards of conduct that composes a comprehensive ethics program.Government conflict of interest rules provide essential tools for protecting limited public resources, fostering public...

Available as OnDemand Course, MP3 Download

CLE credit available

OnDemand Course: Best Practices in Budget Development and Analysis

Best Practices in Budget Development and Analysis

In difficult fiscal times many budget officers and municipal managers begin the process by a rather simple approach: revenues are down 10%, we need to cut the budget by 10%.

OnDemand Course: Economic Development Financing Update

Economic Development Financing Update

Get on the right track to economic improvement in your community. Learn how you can drive growth with a lesson on economic development plans. State and local governments that have not planned for dealing with economic...

OnDemand Course: From TV to Twitter®: Working With the Media During a Crisis

From TV to Twitter®: Working With the Media During a Crisis

Make sure you are ready to survive a crisis - and the media attention that goes with it. In today's media-intensive world, how leaders and other spokespersons communicate during a crisis can be just as important -...

OnDemand Course: Cost Accounting for the Federal Government Contractor

Cost Accounting for the Federal Government Contractor

Gain an understanding of the cost accounting criteria applicable to governmental contracts and contractors. This ondemand webinar will provide a fundamental overview of the federal government's expectations related to...

Available as OnDemand Course, Video, Video, Video, Video, Video

OnDemand Course: Making Stone Soup: Building Healthy Small Businesses Without Breaking Your Staff or Your Budget

Making Stone Soup: Building Healthy Small Businesses Without Breaking Your Staff or Your Budget

Learn cost effective methods used across the country to support and enable small business and employment growth. Government officials and leaders are facing intense pressure to grow local jobs and local businesses, but...

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