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OnDemand Course: Writing Effective Demand Letters in the Age of COVID-19

Writing Effective Demand Letters in the Age of COVID-19

Learn how to draft effective demand letters that pack a punch.Learn how to draft effective demand letters in the midst of the COVID-19 pandemic. Now more than ever, it is imperative to pack a punch and ensure that you...

Available as OnDemand Course, MP3 Download

OnDemand Course: How to Write an Effective Credit Policy

How to Write an Effective Credit Policy

Discover the essential elements of an effective credit policy. All financial institutions must have a written policy that establishes the rules and a framework to prudently operate and administer their credit exposure.

OnDemand Course: Effective Techniques to Combat Call Baiting

Effective Techniques to Combat Call Baiting

Understand call-baiting laws under the FDCPA to maximize your company's ability to not take the bait.Wise consumers and their attorneys often work to entrap collectors and call center representatives into violations of...

OnDemand Course: Effective Collections: A Proactive Approach to Credit Management

Effective Collections: A Proactive Approach to Credit Management

Learn to take a proactive approach to making your collection process and policies more efficient.This material will explore how collections are a sometimes overlooked but vital part of the overall credit risk management...

Available as OnDemand Course, MP3 Download

OnDemand Course: Collection Compensation Strategies: Get the Most out of Collectors

Collection Compensation Strategies: Get the Most out of Collectors

Motivating and compensating your collectors is crucial for a continuously effective and compliant business. Being a debt collector can be difficult for the average person.

OnDemand Course: Emotional Intelligence for Professionals Working in Collections

Emotional Intelligence for Professionals Working in Collections

Learn emotional intelligence in order to maintain composure in your career.Emotional intelligence (EI) is a general set of skills that can be applied to anyone and any environment.

Available as OnDemand Course, MP3 Download

OnDemand Course: Loss Mitigation Strategies

Loss Mitigation Strategies

Learn how to effectively and quickly implement your loss mitigation program. Loss mitigation remains a work in progress for mortgage servicers. This is problematic because residential mortgage defaults are off record...

OnDemand Course: Persuasion and Negotiation for Professional Collectors

Persuasion and Negotiation for Professional Collectors

Gain an understanding of the best persuasion and negotiation policies for collection professionals.Credit and collections professionals face tough challenges from pesky customers on a daily basis.

Available as OnDemand Course, MP3 Download

CLE credit available

OnDemand Course: Collection Negotiation Best Practices

Collection Negotiation Best Practices

Learn how to better negotiate your collection debt, while understanding new tactics to help your company become more successful without wasting time and money.

OnDemand Course: Skip Tracing and Locating Assets Techniques

Skip Tracing and Locating Assets Techniques

Discover various effective methods of skip tracing and asset recovery.It is a frustrating moment when a person or business that owes you money suddenly disappears into thin air.

Available as OnDemand Course, MP3 Download

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