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Sponsored by Lorman Education
Product ID: 407415EAU
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Billing and Collecting for the Health Care Industry

OnDemand Webinar (90 minutes)

Learn how to develop a collection procedure to avoid downstream liability and identify proper disclosures under the FDCPA.This topic is intended to provide you with an overview of some of the key areas of compliance regarding a third-party debt collector's use of debt collection communications via the telephone and in writing for the health care industry. Recently, the medical debt collection industry has been confronted by increasing regulatory oversight and enforcement actions by the Consumer Financial Protection Bureau (CFPB), as well as an awaking of the Federal Trade Commission (FTC) and Federal Communication Commission (FCC) which also regulates the industry's use of telephonic communications directed toward the consumers/debtors and other third parties. The material will concentrate on the specific issues and concerns in medical debt collection and the industry's compliance with the Federal Debt Collection Practices Act (FDCPA) and the Telephone Consumer Protection Act (TCPA).


Ernest H. (Skip) Kohlmyer III, Esq., LL.M., Shepard, Smith, Kohlmyer & Hand, P.A.


Developing a Collection Procedure and Structure to Avoid Liability Downstream

• Proper Documentation and Consent Forms to Aid Recovery and Collections

• Proper Verbal Communications and Talk-off on Pre-Collect/Billing Files

• Proper Written Communications and Talk-Offs on Pre-Collect/Billing Files

Transferring Bad Debt to a Third-Party Debt Collector

• Collection Agreements and Effective HIPAA Business Associate Agreements

• What Information Should Be Communicated to a Debt Collector?

• Privacy Considerations in Sharing and Using PHI in Debt Collection Communications

• Providing the Debt Collector With Important Information for Effective Collections

Proper Disclosures Under the FDCPA

• Section 1692e(11) and the Mini-Miranda Warning

• Section 1692(c) Acquisition of Location Information

• Audio Recordings and the Use of Implied and Mutual Consent to Record

The Do's and Don'ts in Communication With Consumers

• Time Period Restrictions

• Handling Verbal Disputes

• Handling Verbal Cease and Desists and Implications With the TCPA

• Handling Notifications of Attorney Representation and Bankruptcy

Avoiding and Minimizing Claims of Harassment and Abuse

• Verbal Harassment and/or Abuse

• Frequency of Call Violations and the Winning Claims Under Section 1692d(5)

• Avoiding False and Misleading Representation Claims

• How to Handle Calls From a Debt Collection Law Firm or Lawyer

Using the Bona Fide Error Defense Under the FDCPA

• What Is an Effective Policy and Procedure to Avoid Telephone Call Violations

• Using Modern Technology to Avoid or Minimize Violations

• Presenting a Bona Fide Error Defense to a Jury or a Judge

• Overview of the CFPB Statistics of FDCPA Complaints

Defense and Compliance Strategies to Avoid or Lessen FDCPA Lawsuits

• Collection Letter Reviews

• Call Monitoring and/or Recording Equipment

• Enhancing Policies and Procedures

• Minimizing Damages

• Determining Actual Harm

Avoiding Liability Under the Telephone Consumer Protection Act

• Obtaining and Maintaining Documents to Prove Prior Express Consent

• What Is an ATDS and What Is Not an ATDS?